Privacy Policy
This policy explains how Lemon Monkey handles personal data in line with UK GDPR obligations.
Data Controller
Lemon Monkey Ltd is the data controller for personal data collected through this website, quote forms, and advisor flows.
What We Collect
We may collect contact details, company details, advisor inputs, quote requirements, and usage analytics required to operate and improve our services.
How Advisor Data Is Used
Advisor inputs are used to generate AI-assisted product suggestions and to support human quote follow-up. Advisor responses are decision-support information, not automated decision-making.
Lawful Basis (UK GDPR)
Our processing relies on legitimate interests (running and improving B2B services) and pre-contract steps requested by you (preparing quotations and recommendations).
Retention
Advisor sessions and consent records are retained for service quality, compliance, and audit purposes. Quote records are retained for commercial and accounting obligations.
Sharing
We only share data where necessary to provide requested services, including vetted supplier and service providers involved in quote fulfilment, hosting, analytics, or communication tools.
Analytics
We use analytics tooling to understand traffic and improve performance. This may include source tracking (for example QR campaign attribution) and interaction metrics.
Your Rights
You may request access, correction, deletion, restriction, objection, or portability of personal data as applicable under UK GDPR. You may also raise a complaint with the ICO.
Contact
For privacy requests, contact Lemon Monkey Ltd at info@lemonmonkey.co.uk or 01942 387234 and mark your message as a Data Protection Request. Registered office: 124 City Road, London EC1V 2NX. Lemon Monkey Ltd is registered in England and Wales under company number 16534357.