Terms & Conditions
These terms explain how Lemon Monkey website services, adviser guidance, and quote-led purchasing work.
Website Use Terms
This website is operated by Lemon Monkey Ltd for business users seeking promotional merchandise guidance and quotation services. By using the site, you agree to use it lawfully and not to interfere with service availability or security.
Nature of Advisor Service (Information Only)
Advisor outputs are AI-assisted informational guidance only. They are not legal, regulatory, financial, or professional advice. You are responsible for your final product suitability decisions.
Quote-Based Purchasing Model
Lemon Monkey operates a quote-led model. Product listings, guide ranges, and advisor outputs are intended to support shortlisting before formal quote review.
No Instant Contract Formation
Submitting a form, adding items to basket, or receiving advisor recommendations does not create a binding sales contract. Contract formation occurs only when a final quote is accepted by both parties.
Product Representation and Supplier Reliance
Product images, materials, colours, lead times, and branding options are provided in good faith using supplier and catalogue data. Final specification is confirmed during quotation and artwork approval.
Pricing Guidance vs Final Quote Pricing
Any displayed pricing context is indicative only. Final pricing is confirmed at quote stage and may vary by quantity, branding method, delivery schedule, and artwork requirements.
Artwork Responsibility and Approval
You must supply artwork in agreed formats and approve final proofs before production. Production will not proceed until approvals are complete.
Production and Delivery Dependencies
Lead times are estimates and depend on stock, proof approval, branding method, and logistics. Lemon Monkey will communicate changes promptly where circumstances change.
Third-Party Supplier Fulfilment
Products may be fulfilled through vetted third-party suppliers. Lemon Monkey remains your commercial contact for quote and order management.
Limitation of Liability (UK Compliant)
Nothing in these terms excludes or limits liability where this would be unlawful under applicable UK law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Intellectual Property
All website content, branding, and advisor presentation materials are owned by or licensed to Lemon Monkey Ltd. Do not copy or reuse without permission.
Acceptable Use
You agree not to misuse forms, upload malicious content, scrape protected areas, or attempt unauthorized access to services.
Force Majeure
Lemon Monkey is not liable for delays or failure caused by events beyond reasonable control, including supplier disruption, transport interruption, or network outages.
Governing Law (England and Wales)
These terms are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.
Company Information
Lemon Monkey Ltd is registered in England and Wales under company number 16534357. Registered office: 124 City Road, London EC1V 2NX. Operationally based in the North West, supplying businesses across the UK. Contact: info@lemonmonkey.co.uk or 01942 387234.