Terms & Conditions

Lemon Monkey Ltd is registered in England and Wales under company number 16534357. Our registered office is 124 City Road, London EC1V 2NX. We are operationally based in the North West and supply promotional merchandise, branded products, workwear, print, and related support to UK businesses.

These terms govern use of this website and business-to-business quotations and orders. If we expressly agree to supply an individual acting wholly or mainly outside their business, their mandatory consumer rights also apply and are not restricted by these terms.

Website content and Smart Adviser results help customers prepare a brief and shortlist products. Smart Adviser recommendations are generated with AI from structured brief answers and authorised catalogue candidates. They are guidance, not legal, regulatory, financial, safety, or other professional advice.

Product facts are checked against current catalogue records, but a recommendation is not a promise of stock, price, branding suitability, compliance, or delivery. Lemon Monkey confirms those matters during human quotation and artwork review. Read the Smart Adviser disclaimer for more detail.

Product descriptions, images, colours, dimensions, materials, minimum quantities, branding options, guide prices, availability, and lead times are supplied in good faith from current catalogue and supplier information. They may change and do not amount to a binding offer.

Screens and product photography cannot guarantee an exact colour match. Samples, proofs, specifications, and agreed tolerances take priority where supplied for an order.

Adding an item to a quote basket, submitting a form, receiving an automated acknowledgement, or receiving Smart Adviser recommendations does not create a sales contract. A quotation is valid only for the period stated on it and may depend on supplier stock and pricing remaining available.

A contract is formed only when you accept the final quotation and Lemon Monkey confirms the order in writing, or otherwise expressly confirms acceptance. We may correct an obvious clerical, pricing, tax, catalogue, or calculation error before confirming the order.

The final quotation, approved specification, artwork proof, and written order confirmation form part of the contract. If they conflict with these general terms, the most recently agreed order-specific document takes priority for that order.

Changes requested after acceptance are effective only when Lemon Monkey confirms them in writing. A change may affect price, minimum quantity, production method, and delivery date.

The final quotation states the order price, whether VAT and delivery are included, the required deposit or balance, and the payment deadline. Guide prices and Adviser output are not final prices.

Unless written credit terms have been agreed, we may wait for cleared payment before ordering stock or starting artwork, branding, or production. Late or missing payment may move the delivery estimate. Statutory interest and recovery costs may apply to overdue business debts.

You must supply usable artwork and accurate instructions, and confirm that you have the necessary rights and permissions for every logo, image, name, mark, and other material you ask us to reproduce.

Production starts only after the required proof or specification has been approved. You are responsible for checking spelling, layout, colours, positions, quantities, and other visible details. Approval does not excuse a production fault that departs from the approved proof.

Stock and production capacity remain subject to supplier confirmation until committed. Delivery dates are estimates unless we expressly agree a fixed date in writing. Lead times normally run from cleared payment, final specification, and artwork approval, whichever is later.

We will tell you about a material delay and discuss reasonable alternatives. We are not responsible for delay caused by incomplete instructions, late approval, late payment, carrier disruption, supplier failure, customs, or another event outside our reasonable control.

A quote request may be withdrawn before a contract is formed. Once an order has been accepted, cancellation is not automatic because stock, artwork, and personalised production may already have been committed. If we agree a cancellation, you must pay for work completed and reasonable, irrecoverable costs already incurred.

Bespoke and personalised goods cannot normally be returned merely because they are no longer wanted. This does not affect rights relating to goods that are faulty, not as described, or do not match the agreed specification. See our returns, refunds, and cancellations policy.

Inspect deliveries as soon as reasonably possible. Tell us promptly about visible transit damage, shortages, incorrect goods, or suspected production faults and keep the goods and packaging available for inspection. We may ask for photographs, order details, or samples so the issue can be investigated with the supplier or carrier.

Where goods fail to match the contract, we will provide the remedy required by applicable law and the circumstances, which may include correction, repair, replacement, re-production, price reduction, or refund.

Lemon Monkey and its licensors retain rights in the website, Smart Adviser presentation, templates, concepts, and materials created independently of your order. Your ownership of pre-existing artwork and branding is unaffected.

Each party must use the other party’s confidential information only for the quotation, order, or legal obligations, and must protect it with reasonable care. This does not cover information already public through no breach of confidence.

Each party must comply with applicable data protection law. Lemon Monkey normally acts as an independent controller for enquiries, quotations, orders, accounts, and support. If a particular service requires Lemon Monkey to process personal data solely on your documented instructions, the parties must agree appropriate written controller-processor terms. See our Privacy Notice.

Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breach of title obligations, or anything else that cannot lawfully be excluded or limited.

For business customers, and subject to the previous paragraph, neither party is liable for indirect or consequential loss or for loss of profit, revenue, business, anticipated savings, or goodwill. Lemon Monkey’s total liability arising from an order is limited to the total price paid or payable for the affected order. These limits apply only so far as they are reasonable and lawful in the circumstances.

Neither party is responsible for failing to perform an obligation, other than paying money already due, where performance is prevented by an event outside its reasonable control. The affected party must take reasonable steps to reduce the effect and resume performance when practicable.

If one provision is unenforceable, the remaining provisions continue. Delay in enforcing a right is not a waiver. No third party may enforce these terms. Variations must be agreed in writing. These terms and each contract are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory rights that apply.

Contact info@lemonmonkey.co.uk or 01942 387234 and include the relevant quotation or order reference. We will acknowledge a substantive complaint, investigate it with the relevant supplier or service provider where necessary, and explain the proposed resolution.